Online Return Policy
ALL ITEMS MUST BE RETURNED TO THE ORIGINAL POINT OF PURCHASE, IN THEIR ORIGINAL CONDITION. THE BELOW RETURN POLICY APPLIES TO ALL ORDERS PLACED THROUGH WWW.MATTANDNAT.COM . IF AN ITEM WAS PURCHASED OUTSIDE THE MATT & NAT ONLINE BOUTIQUE, IT MUST BE RETURNED TO THE ORIGINAL POINT OF PURCHASE WITH A PROOF OF PURCHASE. ALL SALE MERCHANDISE IS FINAL SALE, NO EXCHANGES OR RETURNS.
Our Satisfaction Guarantee
ALL MATT & NAT ACCESSORIES ARE SATISFACTION GUARANTEED. IF NOT COMPLETELY SATISFIED, YOU MAY GET A FULL REFUND OR EXCHANGE, NOT INCLUDING SHIPPING CHARGES, FOR UP TO 30 DAYS FROM DATE OF PURCHASE. NOTE THAT FOR THE HOLIDAY SEASON THE RETURN POLICY HAS BEEN EXTENDED TO 60 DAYS; EFFECTIVE FOR ALL PURCHASES MADE FROM NOVEMBER 1ST 2008 UNTIL JANUARY 1ST 2009
Our Manufacturer Guarantee
MATT & NAT GUARANTEES OUR ACCESSORIES ARE FREE OF MANUFACTURING DEFECTS AND WILL ACCEPT ANY DEFECTIVE ITEM FOR AN EXCHANGE FOR UP TO 365 DAYS FROM DATE OF PURCHASE.
The details
WITHIN 30 DAYS OF PURCHASE:
- ALL EXCHANGES AND RETURNS MUST BE RECEIVED WITHIN 30 DAYS OF PURCHASE IN THEIR ORIGINAL CONDITION
- DEFECTIVE ITEMS RETURNED WITHIN 30 DAYS OF PURCHASE WILL BE EXCHANGED AT NO SHIPPING EXPENSE TO THE CUSTOMER
DEFECTIVE MERCHANDISE RETURNED AFTER 30 DAYS OF PURCHASE:
- SHIPPING CHARGES FOR DEFECTIVE ITEMS RETURNED AFTER 30 DAYS OF PURCHASE ARE THE RESPONSIBILITY OF THE CUSTOMER
- THE EXCHANGED ITEM WILL BE RETURNED AT NO ADDITIONAL COST TO THE CUSTOMER
HOW TO RETURN AN ORDER
1. COMPLETE A RETURN AUTHORIZATION FORM: DOWNLOAD A RETURN AUTHORIZATION (RA) FORM BY CLICKING HERE COMPLETE ALL OF THE REQUIRED FIELDS AND E-MAIL IT TO onlinereturns@mattandnat.com or info@mattandnat.co.uk FOR EUROPEAN PURCHASES.
2. OBTAIN A RETURN AUTHORIZATION NUMBER: SEND THE COMPLETED RA FORM TO THE ABOVE E-MAIL ADDRESS. ONCE THE FORM HAS BEEN RECEIVED, YOU WILL BE PROVIDED WITH YOUR RA NUMBER AND THE RETURN ADDRESS.
3. SEND THE MERCHANDISE: REFUNDS AND EXCHANGES WILL ONLY BE ISSUED ONCE MATT & NAT HAS RECEIVED THE RETURNED ITEM AT THE ADDRESS PROVIDED IN STEP 2. THE RA NUMBER MUST BE CLEARLY INDICATED ON THE BOX BEING RETURNED; OTHERWISE IT WILL BE REFUSED AT THE DESTINATION.
IMPORTANT
- IF THE ITEM YOU ARE LOOKING TO EXCHANGE IS NO LONGER AVAILABLE YOU WILL BE ISSUED A CREDIT FOR THE VALUE OF THE RETURNED ITEM. THIS CREDIT CAN BE USED TOWARDS AN ITEM OF EQUAL OR GREATER VALUE, WITHIN 3 MONTHS OF THE ISSUE DATE.
- ALL ITEMS RETURNED WITHOUT A RETURN AUTHORIZATION NUMBER ON THE PARCEL WILL BE REFUSED AND RETURNED TO SENDER.
- REFUNDS AND EXCHANGES WILL ONLY BE ISSUED ONCE MATT & NAT HAS RECEIVED THE MERCHANDISE
- ALLOW 2 TO 4 WEEKS FOR ORDER DELIVERY
- MERCHANDISE IS SUBJECT TO AVAILABILITY
- PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE
- ALL SALE MERCHANDISE IS FINAL SALE. NO EXCHANGES OR RETURNS.
NEED HELP? CALL US AT 1-888-44-M-AND-N (446-2636) OR EMAIL MATT & NAT NORTH AMERICA AT onlinereturns@mattandnat.com OR MATT & NAT INTERNATIONAL AT info@mattandnat.co.uk