MATT & NAT | Ordering & Shipping Information

ORDERS MAY TAKE BETWEEN 24-36 HOURS TO PROCESS. ORDERS PLACED ON A WEEKEND OR A STATUTORY HOLIDAY WILL BE PROCESSED THE FOLLOWING BUSINESS DAY.
A VALID SHIPPING ADDRESS MUST BE PROVIDED AT THE TIME OF PURCHASE WHERE SOMEONE MUST BE PRESENT TO SIGN FOR THE PACKAGE. WE ARE UNABLE TO DELIVER TO P.O. BOXES or RR addresses.
ONCE AN ORDER HAS BEEN SUBMITTED ONLINE, NO MODIFICATIONS CAN BE MADE TO THE PURCHASE.
An email confirmation from shop@mattandnat.com WILL BE SENT TO THE E-MAIL ADDRESS PROVIDED AT THE TIME OF PURCHASE, IMMEDIATELY AFTER AN ORDER IS PLACED. IF THIS E-MAIL IS NOT RECEIVED, PLEASE contact MATT & NAT.
FOR NORTH AMERICAN SHIPMENTS, A TRACKING NUMBER WILL AUTOMATICALLY BE SENT BY E-MAIL ON THE DATE THE PACKAGE IS SHIPPED. ALL SHIPPING TIMES APPLY ONCE YOUR RECEIVE THIS E-MAIL. IF THIS E-MAIL IS NOT RECEIVED WITHIN 5 BUSINESS DAYS OF YOUR ORDER, PLEASE CONTACT MATT & NAT.
TO FIND OUT THE STATUS OF AN INTERNATIONAL ORDER PLEASE CONTACT INFO@MATTANDNAT.CO.UK

SHIPPING METHODS AND TIMES

NORTH AMERICAN ORDERS ARE SHIPPED VIA UPS GROUND, UNLESS AN EXPRESS AIR SHIPPING OPTION IS REQUESTED AT THE TIME OF PURCHASE. INTERNATIONAL ORDERS ARE SHIPPED VIA PARCELFORCE.
DELIVERIES ARE MADE MONDAY TO FRIDAY BETWEEN 9AM AND 5PM EST AND GMT.
ALL NORTH AMERICAN ORDERS REQUIRE A SIGNATURE ON DELIVERY. SOMEONE MUST BE AVAILABLE TO SIGN FOR THE PACKAGE ON THE SCHEDULED ARRIVAL DATE. UPS WILL MAKE 3 ATTEMPTS AT DELIVERY, IF AFTER THE THIRD ATTEMPT THE PACKAGE IS NOT CLAIMED, THE GOODS WILL BE RETURNED TO MATT & NAT.
PLEASE ENSURE THAT YOUR PACKAGE IS NOT DAMAGED BEFORE IT IS SIGNED FOR. IF IT IS DAMAGED, REFUSE THE PACKAGE AND CONTACT MATT & NAT IMMEDIATELY. ONCE THE PACKAGE IS SIGNED FOR, THE RESPONSIBILITY OF THE GOODS IS PASSED TO THE SIGNEE.
NOTE THAT ORDERS MAY BE DELAYED DUE TO ADVERSE WEATHER CONDITIONS.
SHIPPING TIMES VARY DEPENDANT ON THE METHOD REQUESTED AT THE TIME OF PURCHASE. ALL EXPRESS AIR SHIPMENTS MUST BE PLACED BEFORE 11AM EST IN ORDER TO GUARANTEE DELIVERY ON TIME.

GROUND DELIVERY: UNLESS AN EXPRESS SERVICE IS REQUESTED AT THE TIME OF PURCHASE, ALL PARCELS WITHIN NORTH AMERICA ARE SHIPPED USING UPS GROUND SERVICE. North American orders will typically take between 5-10 business days to arrive from the original date of order. All orders within North America are qualified for free ground shipping as well as all UK orders over £50.

SECOND DAY AIR DELIVERY: IF THIS SERVICE IS REQUESTED, YOUR SHIPMENT SHOULD ARRIVE AT THE END OF THE SECOND BUSINESS DAY; APPLICABLE FOR NORTH AMERICAN SHIPMENTS ONLY. PLEASE NOTE THAT SECOND DAY AIR ORDERS PLACED AFTER 11AM EST FRIDAY, OR ON A SATURDAY OR SUNDAY, WILL BE PROCESSED THE FOLLOWING MONDAY. SELECT ZIP CODES ARE NOT AVAILABLE FOR THIS SERVICE AND SOME LOCATIONS REQUIRE ADDITIONAL SHIPPING TIMES.

NEXT DAY AIR DELIVERY: IF THIS SERVICE IS REQUESTED, YOUR SHIPMENT SHOULD ARRIVE BY 12PM EST THE NEXT BUSINESS DAY; APPLICABLE FOR NORTH AMERICAN SHIPMENTS ONLY. PLEASE NOTE THAT NEXT DAY AIR ORDERS PLACED AFTER 11AM EST FRIDAY, OR ON A SATURDAY OR SUNDAY, WILL BE PROCESSED THE FOLLOWING MONDAY. SELECT ZIP CODES ARE NOT AVAILABLE FOR THIS SERVICE AND SOME LOCATIONS REQUIRE ADDITIONAL SHIPPING TIMES.

INTERNATIONAL DELIVERIES: ALL SHIPMENTS WILL ARRIVE WITHIN APPROXIMATELY 3 TO 5 BUSINESS DAYS.

Shipping Fees

ORDERS OF $200 (£100) OR MORE RECEIVE FREE GROUND SHIPPING.
ALL OTHER SHIPPING FEES ARE AUTOMATICALLY CALCULATED AT THE TIME OF PURCHASE BASED ON THE DELIVERY SERVICE REQUESTED, THE SIZE AND/OR WEIGHT OF THE PACKAGE, AND THE SHIPPING AND DESTINATION POSTAL CODES.

Canadian orders originate in Montreal, QC
US orders originate in Champlain, NY
European orders originate in Ashford, Middlesex

ALL PACKAGES THAT MUST BE RE-DELIVERED OR RE-ROUTED WILL BE CHARGED ADDITIONAL SHIPPING FEES TO THE NEW DESTINATION, INCLUDING ORDERS ORIGINALLY QUALIFYING FOR FREE SHIPPING.
THE COST FOR RE-ROUTING A PACKAGE WITHIN THE SAME CITY (SPECIAL REQUESTS ONLY) IS $10 USD OR $10 CAD + SALES TAX.
IF THE SHIPPING ADDRESS PROVIDED AT THE TIME OF PURCHASE IS INCORRECT AND/OR A PACKAGE IS RETURNED, ADDITIONAL SHIPPING FEES WILL APPLY.

TAXES, DUTIES AND ADDITIONAL FEES

SALES TAXES ARE NOT INCLUDED IN PRICES WITHIN CANADA. CANADIAN SALES TAXES ARE AS FOLLOWS:

5% GST FOR ALL CANADIAN PROVINCES; EXCEPT 5% GST + 7.5% QST FOR QUEBEC, AND 5% GST + 13 % HST FOR NEW BRUNSWICK, NOVA SCOTIA, LABRADOR AND NEWFOUNDLAND.

NO DUTY OR SALES TAXES APPLY TO US ORDERS.
A £12.50 duty fee applies to all International orders made from Croatia, Norway, Switzerland and Sweden.
VAT is included in all International prices.
IF AN ORDER IS REQUESTED TO BE CANCELLED, AN ADMINISTRATION FEE OF $10 USD OR $10 CAD + SALES TAX WILL APPLY, PLUS APPLICABLE SHIPPING FEES.
MATT & NAT IS NOT RESPONSIBLE FOR CREDIT CARD CONVERSION FEES OR BANKING FEES. PLEASE CONTACT YOUR BANK DIRECTLY WITH QUESTIONS REGARDING THESE FEES.

Payment Options

USA: VISA, MASTERCARD
CANADA: VISA, MASTERCARD, AMEX
INTERNATIONAL: VISA, MASTERCARD, MAESTRO

RETURN POLICY

TO VIEW THE RETURN POLICY IN DETAIL PLEASE CLICK HERE.
REGULAR PRICE MATT & NAT ACCESSORIES ARE SATISFACTION GUARANTEED. IF NOT COMPLETELY SATISFIED, YOU MAY GET A FULL REFUND OR EXCHANGE, NOT INCLUDING SHIPPING CHARGES, FOR UP TO 30 DAYS FROM DATE OF PURCHASE.
DEFECTIVE ITEMS WILL BE ACCEPTED FOR AN EXCHANGE UP TO 365 DAYS FROM DATE OF PURCHASE
SALE MERCHANDISE IS FINAL SALE. NO EXCHANGES, REFUNDS OR RETURNS.

Important

ITEMS ARE SUBJECT TO AVAILABILITY AND ARE NOT GUARANTEED IN STOCK AT THE TIME OF PURCHASE.
THERE MAY BE DELAYS ON THE PROCESSING OF YOUR ORDER IF THE BILLING INFORMATION ON YOUR CREDIT CARD DOES NOT MATCH WITH THAT OF YOUR FINANCIAL INSTITUTION.
ORDERS PLACED DURING STATUTORY HOLIDAYS MAY EXPERIENCE SLIGHT DELAYS.
ALL SALE MERCHANDISE IS FINAL SALE. NO EXCHANGES, REFUNDS OR RETURNS.