Faq

Q : Does putting an item in my shopping cart reserve the merchandise?

A : No, unfortunately placing an item in your shopping cart does not guarantee it’s availability for when you are ready to make your purchase.

Q : I saw an item on your website and not long after, it disappeared. Why is this?

A : Styles and quantities are limited, as soon as they are no longer available to purchase, they are immediately removed from the MATT & NAT website.

Q : How accurate are the color displays on your website?

A : Please note that although MATT & NAT has matched the color display to their collections as closely as possible, colors may vary slightly from one computer to another.

Q : I have a damaged item, who do I contact?

A : To offer the most effective customer service, please contact the retailer where you purchased your MATT & NAT item. If you purchased online at www.mattandnat.com, email onlinereturns@mattandnat.com or call toll-free and speak to a customer service representative: 1-888-44-MANDN (1-888-446-2636).

Q : What are CVDs?

A : CVDs (Card Verification Digits) are the three or four digits that appear on the credit card either on the back, above the signature strip, or on the front above the embossed number. This is asked at the time of purchase to increase credit card security.

Q : When will my order arrive?

A : All orders are shipped via UPS in the United States, Purolator in Canada and Parcel Force in the UK. Depending on the shipping location, delivery can take anywhere from 1 to 4 weeks. Refer to http://www.mattandnat.com/info/order/ for more info.

Q : What forms of payment can I use?

A : For US orders we accept Visa and MasterCard. For Canadian orders we accept Visa, MasterCard and American Express. For International Orders: we accept Visa, MasterCard, and Maestro

Q : How do I learn about shipping information and rates?

A : For all details on shipping rates/information and expected delivery dates please click the following link: http://www.mattandnat.com/info/order/.

Q : Can I ship different products to different locations in the same order?

A: You cannot allocate separate shipping addresses on the same order. If you would like to send an item to a different location, a separate order will have to be placed.

Q : Can I buy a new shoulder strap for my bag?

A : MATT & NAT does offer replacement straps on select styles of handbags. Please contact a customer service representative to verify availability. Call toll free: 1-888-44-MANDN (1-888-446-2636)

Q : How do I read your product dimensions?

A : Dimensions of 13.5" x 17" x 2.25" read as follows: The first number (13.5”) refers to the length, the second number (17”) refers to the height, and the third number (2.25”) refers to the width (if applicable).

Q : The shipping information I entered on my order is wrong/needs to be changed, what should I do?

A : Please contact a customer service representative immediately at 1-888-44-MANDN (1-888-446-2636). If your order has already been shipped then we can re-route your package for an extra fee.

Q : Does MATT & NAT have gift cards?

A : MATT & NAT will soon be offering gift cards for our online clients. Click here: https://www.mattandnat.com/info/signup/ to sign up for our newsletter to find out when!

Q : The item I an interested in is out of stock. Will it be in stock soon?

A : If the item you are interested in reads “out of stock”, then it will most likely be available soon. We encourage you to check back on our website periodically to check its availability.

Q : Are your bags environmentally friendly?

A : Yes, Veganism is an environmental movement. Currently all linings are made from recycled plastic water bottles. A message inside of each bag will let you know exactly how many bottles were recycled to produce your accessory. Additionally, all of our packaging and marketing materials are made from recycled content.

Q : Where can I find MATT & NAT products?

A : The majority of the MATT & NAT line can be purchased at www.mattandnat.com; or you may use our store locator on our website to find a list of our retailers in your area. http://www.mattandnat.com/info/stores/.

Q : How can I get updated on events and sales?

A : Stay informed by signing up to our newsletter: https://www.mattandnat.com/info/signup/.

Q : I just placed my order; will I receive a tracking number?

A : If you are a US or Canadian customer, you will be sent by email with the shipping information and tracking number the day your package is sent out from our warehouse. For inquiries on international orders, please contact our customer service department: (44) 0203 371 2636.

Q : Did you receive my order; I didn’t receive an email confirmation?

A : Immediately after an order is placed you are sent an email confirmation. If you did not receive either of this email, Please contact a customer service representative for more information. 1-888-MANDN (1-888-446-2636)

Q : Can I send my merchandise back to you for repair?

A : We do not currently have a system in place for repairs. If this purchase was made at a store, you may return the item to the retailer with your receipt for an exchange. If your purchase was completed online, please contact a customer service representative for information on how to proceed. 1-888-MANDN (1-888-446-2636)

Q : What is your return/replacement policy?

A : Please visit our website to view our return policy: http://www.mattandnat.com/info/returnPolicy/.

Q : Where does MATT & NAT ship to?

A : We currently ship to all of North America and Europe. In select cases we ship to countries outside of Europe, each request, however, must be quoted individually. Please contact a customer service representative for information on how to proceed. (44) 0203 371 9891

Q : Do I have to pay customs/duty on an international order?

A : Orders from Croatia, Norway and Switzerland have an additional fee of which £12.50 will be added on to your order.